All sales are final due to the custom nature of our fine jewelry. Each piece is meticulously designed and created, which can take anywhere from several days to a few weeks. Because of this, we are unable to accept returns or exchanges. Please ensure you’re confident in your purchase before placing your order. If you have any questions, feel free to reach out to us prior to ordering. Return policy

If you need to update your shipping address, please contact our customer support team as soon as possible. We can only make changes to your address before your order has been shipped. Once the order is processed and shipped, we are unable to modify the address.

Yes, we ship worldwide with a few exceptions. Duties and taxes may apply and are the responsibility of the recipient. We offer international shipping to most countries and delivery times may vary depending on the destination. For more details, please contact our support team for specific inquiries. Being thorough in our responses helps to improve trust overall.

Please see the list of countries where we ship internationally:

North America: Canada

South America: Brazil

Asia: Hong Kong, Japan, Malaysia, Singapore, South Korea, United Arab Emirates, Bahrain, Saudi Arabia, Turkey, Qatar

Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Liechtenstein, Luxemburg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom

Oceania: Australia, New Zealand

All Products purchased from the Website, once fulfilled and packaged, are shipped via DHL/UPS Express with signature required.

Delivery times vary depending on your location. For orders within the United States, standard shipping typically takes 10-14 business days. For international delivery, it generally takes 14-20 business days. This timeline includes our processing and production times. Once your order ships, you’ll receive a tracking number to monitor its progress. Orders placed on weekends and major holidays will be processed the next business day. We do not deliver on weekends or holidays. Please note that delivery times may be affected by holidays or unforeseen delays.

For custom-made requests, it takes approximately 4 weeks plus shipping time after completing the order agreement.