Frequently Asked Questions
Your questions answered. From the craft behind our pieces to caring for them and everything in between, this is where you’ll find all the details about our materials, orders, shipping, and services.
Product Information
Below are some of are common questions about prodcut information
Our jewelry pieces are crafted using high-quality 14k or 18k gold. Depending on the design, you’ll find options in yellow gold, white gold, or rose gold and platinum — all selected for their durability, beauty, and timeless appeal.
We only use VS quality, F, G and H color stones and nothing less. We do not work with silver. Upon request for custom pieces, we can use even higher quality stones.
Yes, we use only genuine precious metals in our jewelry. Our pieces are crafted from real gold (including 14k and 18k), and platinum. Each item is hallmarked to certify its authenticity and quality, so you can wear your jewelry with confidence.
Yes, we do! We offer custom designs that are carefully crafted to be both aesthetically beautiful and highly durable. If you’re looking to add a personal touch, engraving is also possible—as long as there is enough space on the piece to accommodate it. Let us know what you have in mind, and we’ll be happy to help bring it to life.
To find your ring size, use a ring sizer or measure the inside diameter of a ring that fits well and compare it to a sizing chart. For bracelets, measure your wrist with a flexible measuring tape or string, then add 0.5 to 1 inch (1.3 to 2.5 cm) for comfort, depending on how loose you prefer the fit.
Yes, all of our diamonds and gemstones are ethically sourced. We work exclusively with trusted suppliers who adhere to strict ethical and environmental standards, including the Kimberley Process, to ensure that our stones are conflict-free. Our commitment to responsible sourcing supports fair labor practices and sustainable mining efforts.
Our jewelry is crafted by manufacturers in New York. This allows us to maintain a high level of quality control while ensuring that our artisans are fairly compensated and work in safe conditions.
Shipping & Delivery
Below are some common questions about shipping & delivery
All Products purchased from the Website, once fulfilled and packaged, are shipped via DHL/UPS Express with signature required.
Delivery times vary depending on your location. For orders within the United States, standard shipping typically takes 10-14 business days. For international delivery, it generally takes 14-20 business days. This timeline includes our processing and production times. Once your order ships, you’ll receive a tracking number to monitor its progress. Orders placed on weekends and major holidays will be processed the next business day. We do not deliver on weekends or holidays. Please note that delivery times may be affected by holidays or unforeseen delays.
For custom-made requests, it takes approximately 4 weeks plus shipping time after completing the order agreement.
Yes, we ship worldwide with a few exceptions. Duties and taxes may apply and are the responsibility of the recipient. We offer international shipping to most countries and delivery times may vary depending on the destination. For more details, please contact our support team for specific inquiries. Being thorough in our responses helps to improve trust overall.
Please see the list of countries where we ship internationally:
North America: Canada
South America: Brazil
Asia: Hong Kong, Japan, Malaysia, Singapore, South Korea, United Arab Emirates, Bahrain, Saudi Arabia, Turkey, Qatar
Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Liechtenstein, Luxemburg, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
Oceania: Australia, New Zealand
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package. You can use this information to monitor the status and estimated delivery date of your order.
Yes, we offer free shipping globally. Please be aware that for international orders, additional charges and taxes may apply, which are outside of our control. The recipient is responsible for these duties and taxes.
If you need to update your shipping address, please contact our customer support team as soon as possible. We can only make changes to your address before your order has been shipped. Once the order is processed and shipped, we are unable to modify the address.
Returns & Exchanges
Below are some common questions about our returns & exchanges
All sales are final due to the custom nature of our fine jewelry. Each piece is meticulously designed and created, which can take anywhere from several days to a few weeks. Because of this, we are unable to accept returns or exchanges. Please ensure you’re confident in your purchase before placing your order. If you have any questions, feel free to reach out to us prior to ordering. Return policy
As all of our fine jewelry is custom-made to order, we are unable to accept returns or exchanges. Please review your order carefully before making a purchase. If you have any questions or concerns about your order, feel free to contact our customer support team prior to finalizing your purchase.
Exchanges for the correct size are possible within the first 48 hours of receiving your order. However, after the exchange, all sales are final. Please be sure of your size before making your purchase, and don’t hesitate to contact us for assistance if you’re unsure.
We do not offer refunds or store credit, as all sales are final due to the custom-made nature of our fine jewelry. Please be sure of your purchase before placing your order. If you have any questions or concerns, feel free to reach out to us before completing your purchase.
Please email us at hello@leadamant.com with your order number within 24 hours, and we'll try our best to accommodate your request. After 24 hours, canceling your order is not possible, as all our products are made to order. Once it's processing, the next steps cannot be altered.
Payment & Pricing
Below are some common questions about our payment & pricing
We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Discover), Apple Pay, Google Pay, and Shopify Payments. All transactions are securely processed for your peace of mind.
Yes, making payments on our site is completely safe. We use secure encryption and trusted payment processors, such as Shopify Payments, PayPal, and other major payment providers, to ensure your transaction is protected. Your personal and financial information is kept confidential and secure.
Yes, we offer financing options through Shop Pay Installments, powered by Affirm. This allows you to split your purchase into 4 equal, interest-free payments or choose monthly installment plans for larger purchases, depending on eligibility. These options are available at checkout for U.S.-based customers. Please note that eligibility for payment plans may vary, and terms will be provided at checkout.
No, there are no hidden fees at checkout. All prices, taxes, and shipping costs are clearly displayed before you complete your purchase. If you choose a payment plan through Shop Pay Installments, the terms—including any applicable interest—will be shown upfront. You’ll always know exactly what you’re paying before placing your order.
Care & Maintenance
Below are some common questions about our care & maintenance
Fine jewelry made from 14k or 18k gold or platinum should be handled with care to preserve its beauty. Store each piece separately in a soft pouch or lined box to prevent scratches. Avoid contact with harsh chemicals, lotions, perfumes, and chlorinated water. Clean your jewelry regularly using a soft cloth or mild soap and warm water. For deeper cleaning, consider professional maintenance to ensure your pieces stay radiant for years to come.
We recommend removing your fine jewelry before showering or swimming. While 14k and 18k gold and platinum are durable metals, exposure to water—especially chlorinated or salt water—can dull the finish over time and may weaken certain settings. To keep your jewelry looking its best and to ensure longevity, it’s best to avoid wearing it in water.
If your fine jewelry needs repairs, please contact us directly with details about the issue. Since each piece is handcrafted, we’re happy to assess the damage and let you know if a repair is possible. Depending on the nature of the repair, fees may apply. We recommend not attempting any fixes on your own to avoid further damage. Our team is here to help ensure your piece is restored with the same care it was originally crafted.
Custom Made
Below are some common questions about custom made
Yes, we offer a beautiful selection of engagement and wedding rings to suit every style and preference. To share your ideas and preferences, please use our contact form, where you can describe the design elements, materials, and any specific details you envision for your perfect ring.
Please use our custom made page and describe your ideas so we can assist you further.
Yes, we do offer custom made requests, allowing you to create a unique piece that incorporates all types and shapes of diamonds and gemstones, ensuring it perfectly reflects your personal style and vision. Please use our custom made page and describe your ideas so we can assist you further.
We offer a variety of stones and shapes, including:
Stones:
- Natural Diamonds
- Lab-Grown Diamonds
- Sapphire
- Emerald
- Ruby
- Aquamarine
- Morganite
- Opal
- Topaz
- Amethyst
- Garnet
- Citrine
- Peridot
- Tourmaline
- Spinel
- Tanzanite
Shapes:
- Round
- Princess
- Cushion
- Oval
- Pear
- Marquise
- Asscher
- Radiant
- Heart
- Emerald
- Trillion
- Baguette
- Old European
- Rose Cut
- Cabochon
This selection allows for a wide range of customization options to suit your preferences.
The typical timeframe to finish the product is approximately 4 weeks after completing the order agreement, but we can adjust to your preferred timeline to ensure that every detail meets your expectations for quality and craftsmanship.
Other Questions
Below are some common questions about other questions
Yes, every purchase is beautifully gift wrapped in our signature packaging — because we believe every purchase should be celebrated. Whether it’s a gift for a loved one or a treat for yourself, your jewelry will arrive ready to impress.
Absolutely! You can include a personalized gift message with your order, and each message is hand-written to add a special, personal touch. Simply enter your message at checkout, and we’ll take care of the rest.
Yes, we offer a warranty on our fine jewelry to ensure its quality and craftsmanship. Our warranty covers manufacturing defects for 1 year from the date of purchase. Please note that the warranty does not cover damage caused by improper care, accidents, or normal wear and tear. If you experience any issues, please contact us, and we’ll be happy to assist you.
Currently, we operate primarily online, but we’re actively working towards establishing a physical location. In the meantime, you can trust that our quality is top-notch, and we stand by the legitimacy of our products, ensuring a great experience even in the e-commerce space. If you have any questions or need assistance, feel free to reach out!