Return policy

Effective Date: April 24, 2026

At Lê Adamant, each piece is individually crafted to order using the exact specifications selected at checkout. Because of this personalized production process, our return policy reflects the custom nature of our jewelry.

Please review carefully before placing your order.

1. MADE-TO-ORDER & FINAL SALE POLICY

All jewelry sold by Lê Adamant LLC is made-to-order and produced according to your selected specifications, including but not limited to:

14k or 18k gold and platinum
Yellow, white, or rose gold
Ring size
Bracelet or necklace length
Carat weight (where applicable)

Because each item is custom manufactured specifically for you, all sales are final once production begins.

All sales are final once production begins. Production may begin immediately after order confirmation.

We do not accept returns or issue refunds for:

Change of mind
Incorrect size selected at checkout
Preference changes
Delays outside our control

This policy reflects the personalized and non-resalable nature of made-to-order fine jewelry.

For customers in the European Union, United Kingdom, and other jurisdictions with statutory withdrawal rights:

Under applicable consumer protection laws, goods made to a consumer’s specifications or clearly personalized are exempt from standard cancellation rights.

2. PRODUCTION TIMELINE

Crafting high-quality, made-to-order fine jewelry requires time and precision.

Most pieces are completed within approximately 14 business days. Certain designs may require additional time depending on materials and specifications.

Production timelines are estimates and are not guaranteed.

Orders may not be canceled once production has begun.

3. 24-HOUR CANCELLATION WINDOW

We offer a 24-hour grace period from the time your order is placed.

Cancellation requests must be submitted within 24 hours.
After 24 hours, your order may have entered production and cannot be canceled.

Requests must be emailed to:

hello@leadamant.com

Subject line: “Cancel Order” + Order Number

4. ONE-TIME SIZE EXCHANGE (LIMITED)

We offer a one-time size exchange under the following conditions:

Request must be submitted within 48 hours of confirmed delivery
Item must be unworn and in pristine condition
Original packaging must be included
Engraved or specially modified items are excluded
Customer is responsible for return shipping
We cover shipping for the corrected size
Processing time: 7–10 business days after receipt

We reserve the right to deny exchanges that do not meet these requirements.

5. SHIPPING & DELIVERY

All shipments:

Are fully insured
Require signature confirmation upon delivery

Ownership and risk of loss transfer to the customer upon confirmed signature delivery.

Proof of delivery from the carrier constitutes conclusive evidence of delivery.

Shipping concerns must be reported within 48 hours of confirmed delivery.

6. WARRANTY CLAIMS

Manufacturing defects are covered under our 1-Year Limited Warranty.

Normal wear, surface scratches, misuse, accidental damage, or third-party modifications are not covered.

For warranty inquiries, contact: